
| FREQUENTLY ASKED QUESTIONS |
Email me to order your saddle at tpritchett@comcast.net
Q: How do I order and pay for a saddle?
A: I do not expect anyone to order a saddle
without talking to me first. We can have that converstaion via email or
by phone. It is important for us to discuss your horse's needs, your needs,
your wants. After I come to know what you want, and you come to trust
me, and order is placed. We get your horse's measurements, pictures and
your measurements. You can pay for your saddle via Paypal, with a credit
card, or you can pay for your saddle with a money order or even a personal
check. There has to be an element of trust, because I require full payment
before I order your saddle. But I hope you can see the many satisfied
customers who have bought saddles and have some feeling of comfort.
Q: Will you give me references of people
who have purchased saddles?
A: Not only will I give you names and emails
of people who have bought saddles, I will give you names of people who
ordered saddles and were not satisfied for one reason or another and received
a refund.
Q: Are these saddles made of real leather?
A: Absolutely! Our saddles are hand made
of high quality, excellent leather from Colombia.
Q: What type of tree do you use?
A: We use a wooden tree, wrapped in rawhide
and sun cured. The bars follow the shape of a gaited horse's back. Gaited
horses do not have a back that needs a twist in the saddle. A "trotting
horse" uses a tree with a "twist" in the bars to follow
its shape. Some have compared the Wade tree to the Colombian tree. Here
are pictures of the trees for our western style and our tereque style
saddles. Click here to see examples of our trees.
Q: Why are your saddles so inexpensive?
A: It has been my desire to offer a quality saddle for a price most people
can afford. I do not have a "store front." So, my overhead is
very low. I don't keep a lot of inventory, as most of my sales are special
orders. I do not have any employees. My profit margin is not what a retail
store would need. I want you to have what I have found: a great saddle
for a great price.
Q: How long will it take to get my saddle?
A: Under normal circumstances, it takes 4to
6weeks to deliver the saddle to your door.
Q: Can I choose a different color for my
saddle?
A: Yes, you can. Color, in the medium of
leather, is very fickle. Since these saddles are not made on an assembly
line or in a factory, the color can vary slightly.
Q: What is your return policy?
A: When you receive your saddle, you have
a few days to try it on your horse and "check it out." If for
any reason you do not want your saddle, you may return it for a refund
or an exchange. You will pay for shipping costs both ways. Shipping costs
are not refundable. There is also a 5% restock fee, if you use a credit
card to pay for your purchase. If you use a check or money order, the
refund is 100%, less shipping costs.
Q: Is there a guarantee on your saddles?
A: Yes. There is a THREE year warranty on
the saddle tree and workmanship. The guarantee is voided, if the saddle
has been abused or not properly maintained (oiled, cleaned under normal
use).
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